Shawn - April 18th, 2011
A client of ours recently sent in this email they received (below):
From: Webmail Administrator [mailto:firstname.lastname@example.org]
Sent: Sunday, April 17, 2011 1:53 PM
To: undisclosed recipients:
Subject: Dear Email Account Owner
Your Webmail Quota Has Exceeded The Set Quota/Limit Which Is 20GB.
You Are Currently Running On 23GB Due To Hidden Files And Folder On Your Mailbox.
Please Click the Link Below To Validate Your Mailbox And Increase Your Quota.
Failure To Click This Link And Validate Your Quota May Result In Loss Of Important Information In Your Mailbox/Or Cause Limited Access To It.
Although you may receive an email notification from our company regarding the quota of your mailbox we will never ask you to complete a form to increase your quota or resolve the problem you're experiencing. Not only should you be very cautious about the links you click in emails, you should be even more cautious about completing a form and supplying personal information (your name, email address, and password, for example). If you're unsure please just call us
and we'll be happy to steer you in the right direction.
Shawn - May 3rd, 2010
During the morning hours of Monday, May 3rd, 2010 our customers experienced numerous hosting outages. These outages affected email, web, DNS, and database hosting. These outages were due to routing issues experienced by our provider. Here is a timeline of the outages:
1:45AM EDT | First outage reported. Routing issues at our provider result in connectivity issues and outages for all of our hosting customers. Service restored in approximately 85 minutes.
9:00AM EDT | Second outage reported. Additional routing issues at our provider result in connectivity issues and outages for most of our hosting customers. Some customer's servers are only inaccessible for a few minutes, others for about an hour.
10:10AM EDT | The routing issue appears to be resolved, although we have not yet received an update from our provider. As of this time all of our servers are online and responding to all requests with intermittent packet loss.
Please be assured that these outages have not affected our physical servers in any way and our servers remained online and operational during the outages. We appreciate your patience while our provider resolves these issues. Our sincerest apologies to all of our hosting customers. We will continue to update this post and communicate via Facebook and Twitter should there be any further outages.
Shawn - March 15th, 2010
One of our generous clients recently reported a phishing email they received this past weekend. The contents of the email are below:
Dear Email Account Users,
Your mailbox has exceeded the saver storage limit which is 20GB as set by
your administrator,you are currently running on 20.9GB,you may not be able
to send or receive new mail until you re-validate your mailbox. You are
required to do this before the next 24 hours of receipt of this email or
your database will be erased and De-activated from our database.
To re-validate your mailbox please send your
Your account can also be verified immediately within 24hours
If you receive any emails that request your username, password, or any other private data (credit card numbers, social security numbers, etc.) please do not respond. We will never request such information from you via email and all requests for this type of information should be ignored. If you receive any of these emails feel free to forward them to our abuse department (email@example.com) so we can look into them further. If you're unsure about whether you should respond please don't hesitate to contact us and let us help you make that decision.